401-789-6659DURKIN COTTAGE REALTY – SUMMER/VACATION POLICY TERMS AND CONDITIONS
Upon reservation we require a payment of half of the rental amount, damage waiver and half of the service fee. This is required at the time of your reservation. The balance of the rental amount, balance of the administrative fee, tax, Cleaning, additional Security and Pet Fees (where applicable) will be due 90 days prior to arrival. Any reservations made inside of 90 days will require everything to be due upon reservation. All reservations contain the following:
- Rent (plus 8% tax)
- Damage Waiver (up to $1000 non-refundable)
- Administrative Fee
- Cleaning fee ($100-$500 non-refundable)
- Pet fee(s) (where applicable)
- Travel insurance (recommended/required where applicable)
- Additional Security Deposit ($200-$1000 refundable)
(Additional Security Deposits are mailed back in the form of a check within 20 days departure or credited to card on file)
PAYMENT METHOD: We accept all major credit cards in addition to personal checks, bank checks, ACH money orders. WE DO NOT ALLOW CREDIT CARD FOR PAYMENT ON BEACHFRONT RENTALS AND SELECT PROPERTIES. All non-US bank drafts and or checks are subject to collection and processing fees. To avoid excessive bank fees, we require obtaining drafts on US banks. Credit card information will be retained through this rental and used to process your next payment unless we are informed differently. For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. Upon key retrieval the person who placed the reservation will need to provide evidence of their driver’s license and credit card that was used. For late arrivals a picture of the driver’s license and a picture of the credit card that was used for the reservation showing the last four digits of the card and the name on the card must be emailed to office@durkincottages.com on check in day 5 pm.
CANCELLATION POLICY: Cancellations must be verbalized in the form of an email. If we are able to re-rent the property for that period of time for the same amount, all monies less 20% cancellation fee on total rent and less administrative fee, will be refundable. Any refunds due will be processed by check or credit card 30 days after satisfactory subject rental period is over. If unable to fill the reservation, monies paid will be forfeited. We do not guarantee that we will be able to rent the accommodation for what was originally paid. All re-rentals are at our discretion. Durkin Cottage Realty highly recommends customers purchase Travel Insurance, which may be done at the time of reservation or through other insurance company after reservation is made. To obtain more information Generali Global Assistance 866-999-4018.
CHANGING/TRANSFERRING A RESERVATION: Any change or transfer to a confirmed reservation within the same property is subject to a fee at our disgression and handled on a case by case basis. Changes from one property to another are subject to cancellation policy.
ADMINISTRATION FEE: Administration fee is a non – refundable overhead processing applies to each and every reservation either paid with cash, credit/debit, ACH or check.
ACT OF GOD: Subject to Durkin Cottage Realty’s Cancellation Policy and Refund Policy herein, it is expressly agreed that Durkin Cottage Realty or the property owner will not be held responsible and will not issue a refund for any reservation(s) that are canceled, prevented, restricted or interfered with by circumstances beyond it’s reasonable control, including without limitation, earthquake, unfavorable weather, maintenance issue and or inoperable appliances or faulty equipment, faulty equipment fire, flood, Act of God, hurricane, red tide, utility systems, pandemic,storms, wars, civil or military disturbances, environmental hazards, or any other cause whatsoever beyond the reasonable control of Durkin Cottage Realty and property owner. In the event you attempt to cancel your reservation, arrive late, depart early, or otherwise alter your reservation as a result of any of the foregoing, you will be subject to Durkin Cottage Realty’s Cancelation and refund policy as detailed herein. Travel Insurance can be a solution to help mitigate the risk for some of these issues, most insurance carriers offer CFAR (cancel for any reason), which is an upgraded plan not otherwise covered in a base plan.
REFUNDS: In the event of cancellations, refunds are subject to Durkin Cottage Realty’s ability to re-rent the accommodation for the dates you reserved. Cancellations, non-arrivals, late arrivals, early departures, or alterations that result in a loss of revenue to Durkin Cottage Realty will be charged. It is highly recommended you take out travel insurance to cover the cost of your rental in case of cancellation. We will make every effort to re-rent a property if the situation arises
CONFIRMATION OF RESERVATION: If you choose to reserve through Durkin Cottage Realty, we will automatically send you a confirmation and email containing a link to these terms and conditions. Payment of the reservation will be the acceptance of the terms and conditions. Our website runs live reservations, so your booking is confirmed at the time it is placed online. * While unusual, Durkin Cottage Realty reserves the right to cancel any reservation subject to issuing a full refund.
TRAVEL INSURANCE: We highly recommend you take out a comprehensive trip cancellation insurance to cover unforeseen eventualities. You may inquire about upgrading your plan to CFAR (cancel for any reason). For details please click on this link for Generali Travel Protection 866-999-4018, https://www.csatravelprotection.com/certpolicy.do?product=GR330 This is the company we work with, however you are welcome to use any other company that offers trip cancellation insurance. If you are traveling from a great distance, by plane, over the age 65, have pre-existing health conditions etc. we highly recommend that you to purchase trip cancellation insurance.
CHECK IN/ OUT:
CHECK IN: Between the hours of 3pm and 5pm At the Durkin Cottage Realty office located at 815 Point Judith Road, Narragansett, RI 02882. For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. Upon key retrieval the person who placed the reservation will need to provide evidence of their driver’s license and credit card that was used. For late arrivals a picture of the driver’s license and a picture of the credit card that was used for the reservation showing the last four digits of the card and the name on the card must be emailed to office@durkincottages.com on check in day by 5pm
Please do not come to our office prior to 3pm unless you have been notified that the house is available sooner. We have limited parking at our office. If you are planning to arrive later than 5 please notify us and we will make special arrangement for key pick up. If for some reason there is a balance on your reservations, we cannot allow a late check in. At NO time is it okay to go to the property before formally checking in at the Durkin office. If you do go to the property prior to checking in at the office, there may be a charge to the guest’ credit card equal up to one additional day’s rent.
CHECK OUT: Check out is 10am. You must be fully vacated from the property by 10am, this includes any cars, boats, trailers etc. All keys and or parking passes must be returned to the Durkin office. There is a short period of time to prepare the properties for the next renters, so time of the essence. Failure to check out on time may result in a charge of up to one days rent. A charge of $25/per key will be charged to the guest for any keys not returned.
DAMAGE/WAIVER (non-refundable):
As a guest of Durkin Cottage Realty, the tenant pays a Damage Waiver (DW) fee, on each reservation. Under the damage waiver you will not be required to pay for accidental damage to the unit or the personal property of Owner contained within the premises, up to an aggregate limit of $1,000. Damages exceeding this limit will be the responsibility of the Guest. If damage is in excess of $1,000, The Agent or Owner has the right to charge the credit card on the reservation. Damages must be immediately reported in writing by email and prior to check-out (not at check out) for Agent to inspect/repair/replace said damages. Time is of the essence. Exclusions within the DW plan specifically limit Guest’s coverage and do not cover or release Guest from liability for damage due to the following: (a) intentional, willful, reckless, negligent, or malicious acts of Guest or others on the premises during the tenancy; (b) damage by permitted or unpermitted animals; (c) theft from the premises of either Owner’s property or property belonging to Guest; (d) gross negligence of Guest or intentional misuse of furnishings, appliances, equipment, or other amenities provided with the home; (e) damage caused while under the influence of alcohol or drugs; (f) damages to real property resulting from operation of any motorized vehicle by Guest; (g) any breach of the lease agreement; (h) Guest not following check-out procedures; and (i) Guests failure to follow the instructions of the Owner, Agent, or any authorized representative of Owner or Agent that results in damage or costs from failing to follow such instructions. Some things that are not covered by the damage waiver are including but not limited to umbrellas breaking or causing damage to other items when not properly secured, or damage to the umbrella itself from not being put away properly, damage to grass or any landscaping appurtenances due to vehicles parking where not allowed, or damage to storm doors, due to not being latch properly and glass outside tables due to not securing the table or leaving an umbrella in the table, or fireworks, and any damage done by smoking inside house. The coverage of the DW plan, as well as the exclusions contained herein, provided to guest shall extend to all members of Guest’s party and guests thereof. Agent will have ultimate Administrative Authority in approving or denying DW claims. Denied claims are the financial responsibility of the guest. Any collection fee’s, attorney fee’s will be billed to guests credit card.
ADDITIONAL SECURITY DEPOSIT (where applicable): In some instances, a security deposit is requires in addition to the damage waiver fee. Your deposit will be mailed back to you via check within 20 days after you depart, and you have abided by Durkin Cottage Realty Terms and Conditions. These terms and conditions can be found at www.durkincottages.com under the “about us” tab. Smoking of any kind is never allowed inside any property. Parties, noise disturbances, use of fireworks, unauthorized pets, late check outs etc. may result in forfeiture of deposit as liquidated damages and termination of rental agreement. Town Ordinances prohibit the use of tents, campers and motor homes in residential areas.
DAMAGES / ACCIDENTS: Guest(s) agree to inform Durkin Cottage Realty by email as to any damages, accidents that occur to the premises, to both real property and or personal property during your rental period. Anything unusual or out of place needs to be reported to DCR immediately by email not phone, not at the time of your departure. We will do our best to remedy any situation you may have upon check in as soon as reported.
SUBLETTING: This is prohibited. Guest acknowledges that the rental property may not be sublet. Subleasing shall immediately void any agreement with no refund. If you make a reservation you are acknowledging that you will be there for the duration of the rental period.
DEPARTURE REQUIREMENTS: Please be sure to bag all your trash and place in receptacles provided, you do not need to move them, the rubbish company pick up from that location. DO NOT BAG YOUR RECYCLABLES! Place in loose recycles in specified bin alongside the garbage receptacles. More instructions may be found on the refrigerator in your unit regarding pick up day et. Do not leave any trash in the property. If you have extra trash, please notify the office and we can give you special instructions for where to place it.
CLEANING: You have paid a cleaning fee, however, you do need to leave the home in “broom clean” condition, empty food from cabinets and refrigerators, do not leave dirty dishes in sinks or on counter tops and be sure to empty dishwashers. All appliances (stove, oven, BBQ, etc.) should be left in a clean condition and free of spills and grease. Please be sure to leave grill clean for the next person. If the property that you rented has a gas grill, it is renter’s responsibility to fill, please make sure not to leave empty for the next renter. Be careful not to inadvertently remove any items from the home that may belong to the owner, such as bedspreads, mattress pads, pillows etc. Any missing items that need to be replaced prior to next renter will be charged to you.
MOLD and MILDEW: Living in a seaside community can have its environmental challenges. So, if you have allergies to dampness, mold, mildew or other similar allergens you may want to make an appointment to look at the house first. In RI there are no current, specific regulations regarding mold and associated allergens but we will try and remedy a complaint if possible. Ours and your solution to common molds (Aspergillus, Cladosporium, Penicillium) is bleach or ammonia or peroxide but never together. If you feel this is not effective, then you can hire a mold certified inspector at your expense who only inspects and has no affiliation with and mold remediation. If black or other toxic mold is found, then we will do all reasonable efforts to remedy the situation.
PROBLEM RESOLUTION: If you discover a discover a defect, damages or cleanliness issue, report it to Durkin Realty immediately and we will make all efforts to resolve. Please do not complain at check out.
OCCUPANCY: Only the number of guests in your reservation confirmation are allowed to stay at the property. Our vacation rentals are “family” oriented. You must be over 25 years of age to make a reservation. We reserve the right to restrict groups. Each home has a maximum number of guests that it allows, if you exceed this number, it shall terminate your rental agreement without refund, and retained as liquidated damages.
EMERGENCIES: After hour emergencies, you may contact our regular business line and be directed to our emergency line. Please be sure if you use our emergency service that you are calling about an actual emergency (flood, fire, lightning) and not something that can wait until the next business day. Otherwise send an email to office@durkincottages.com and you will be contacted the same day or the next day. The person that you will be contacting on the emergency line is not local or onsite. Non-emergency calls will be billed to the guest’s credit card at a minimum of $100. If you have a life threatening emergency, please call 911.
NOISE / DISTURBING THE PEACE: After 10pm there is a town noise ordinance in effect. Please be mindful of your neighbors. Keep noise, loud music, voices etc. to a minimum. Fireworks are prohibited at all properties. If the police or DCR are called for a disturbance we reserve the right to terminate the renal agreement immediately without refund.
CONSTRUCTION: In the event of neighboring construction, road repairs, etc. Durkin Cottage Realty shall not be held responsible to provide any type of advance notification to incoming guests, as we may not be aware and is out of our control. We can not make rate adjustments or rebates.
EVENTS: Durkin Cottage Realty does not allow any events, to be held at any property. Our homes are in residential neighborhoods and your discretion and respect is required. This includes any small or large gathering, wedding, wedding reception, rehearsal dinners, bachelor parties, etc. If you are interested in having an event at a near by venue we can try and point you in the right direction or you may contact our local Chamber of Commerce.at 401-783-7121. A fee of up to $5000 shall be billed to your credit card on file as liquidated damages if such is discovered.
ACCOMMODATIONS: In the event of circumstances beyond our control, DCR reserved the right to substitute the accommodation for an alternate accommodation if necessary. If this were to happen, we would inform you of any change made to your reservation prior to you arriving for your vacation. We make all homes available for inspection prior to reserving or check in.
PROPERTIES FOR SALE – REALTOR SHOWINGS: There are instances where properties are for sale and from time to time it is necessary to show to potential buyers. For vacation rentals the State of RI does not require notice be given. We will do our best to inform for you of any showings but in some cases it may be last minute, we will do our best to limit the number of showings but reserve the right to show as needed.
ANIMALS/ PETS: MOST OF OUR PROPERTIES DO NOT ALLOW ANIMALS OR PETS either due to the owner’s preference and or allergy concerns. Please make sure that the home that you are reserving will allow an animal/ pet. If an animal/pet is to be allowed (approved by Durkin Cottage Realty) there is $100 non-refundable fee animal/per pet, the animal/ pet must be under 20 lbs and a breed that is non-shedding and hypo allergenic. Approved animals/pets are never to be left unattended in or on the premises unless in a crate. Our written permission is needed for you to have pets /animals on the grounds/premises even if it is on a temporary basis. If an authorized animal is allowed, it must be kept in a crate when unattended. If animal is found unattended and not in crate, tenant will be charge $500, for each occurrence as liquidated damages. All animal droppings must be picked up and disposed of by the guest. Durkin Cottage Realty reserves the right or charge guests credit card and or bill guest for any animal/pet related damage and or clean up. It is never okay for a “visiting” animal/pet for any period. If a guest brings an animal/pet without obtaining authorization a 25% surcharge as liquidated damages on the total cost of the reservation will be charged and DCR reserves the right to terminate the rental agreement without refund.
SMOKING/VAPING: Smoking or Vaping inside any rental property is strictly prohibited. If smoking in the premises occurs DCR reserves the right to terminate the rental agreement and or charge the credit card on file $500 plus cleaning and held as liquidated damages.
FIREWORKS: Fireworks are prohibited on the rental premises at any time, failure to comply will result in DCR reserving the tight to terminate the rental agreement and or charging the credit card on file $500 plus cleaning and held as liquidated damages.
CAMPERS/TENTS: Both are prohibited on the rental premises at any time without permission. A small pup tent for children are allowed, however, they need to be moved or relocated daily.
UMBREALLAS: We can not guarantee an umbrella is at the property even if the umbrella is in the photo.
LOST AND FOUND: Be sure to do a thorough walk through of both the inside and outside of the rental property prior to your departure. We will do our very best to get any personal items left returned to you in a timely manner, however, DCR shall not be liable for any personal items. The guest is responsible for all mailing and or shipping charges associated with the return.
WEBSITE AND EMPLOYEE ERRORS: Durkin Cottage Realty makes every effort to be accurate and is NOT responsible for errors. Corrections to these terms and conditions are updated occasionally, so remember to read immediately prior to your vacation. Owners are requested to have adequate liability, physical damage, and bodily injury insurance to cover any unforeseen occurrence related to the rental property. By agreeing to the terms and conditions you indemnify James or Rebecca Durkin DBA Durkin Cottage Realty and to hold us harmless against any liability or cost, including attorney’s fees, in connection with any damage or injury whatsoever to any person(s) or property arising out of the use, management, operation, ownership, maintenance, or control of the unit.
DURKIN COTTAGE REALTY
815 Point Judith Road, Narragansett, RI 02882
401-789-6659 office@durkincottages.com
